Need some help? 

We’re always happy to help any way that we can! Most of the time, the following FAQ’s are able to answer the majority of the customer support requests that we receive. Please take a look and see if we’ve answered your question!

If you need still need help or don’t see your question listed, please feel free to get in touch

What is Covered in the Sitting Fee?

Our sitting fee covers several things. First, it covers your time with our photographer in our studio. It covers the preparation, enhancements and archival of your portraits. And, it also covers the images retouching for the portraits you select for the yearbook.

Do you supply a Tux or Drape for the formal portraits?

Yes, we supply both along with the dress shirt and bowtie for the guys, pearls and a red rose (if you’d like to use them) for the girls.

Can you give me any ideas on what to bring to my session?

Of course! Often, we’ve found that Seniors regret not bringing things with them once they get to our studio and talk with the photographer about portrait ideas. So, here are some things to think about bringing: If you play sports of any kind, bring your jerseys, equipment/gear, trophies, sports balls etc. (For example, a football player could bring their helmet, pads, jerseysetc). If you are really into a hobby or playing an instrument of some kind, please feel free to bring the instrument or the things that go along with that hobby. (ie, a camera, drum set, guitar, sheet music, skate board, surf board etc) We’ve had seniors who are into hunting bring their gun or bow & arrow. Think of it this way, if it defines your life right now or is a big part of who you are, bring it! As long as it fits through the door (and unloaded) it’s welcome! 🙂

Can I bring my pet?

Yes! We love when Seniors bring their pets. We’ve had snakes, cats, dogs of all kinds, a hedgehog and more. If your pet has a certain toy or sound that really gets their attention, bring it! Many times it’ll help get them to look directly at the camera. We typically will end the session with your pet just so we can avoid getting hair on your clothes until the end. Plan to bring someone along to help watch them until we’re ready for them!

Am I required to make a purchase?

Absolutely not! We understand that Senior year is a very expensive year for parents and seniors alike. While we think Senior portraits are one of the more important investments you can make during the year, we do not require a purchase of any kind. Simply schedule a sitting to get your yearbook files, and return your proof book for a refund of your $75 deposit.

What is the proof book deposit?

Because of the amount of work which has been invested to create your proof book, and the copyright involved with allowing those images outside of our studio, we request a $75 deposit before we allow you to take the proof book home. This deposit can be applied in it’s entirety towards your order once the proof book has been returned, or refunded should you choose to not place an order. And, if your order does not reach a total of $75, we will refund the difference. *Deposit refunds are only available until your senior’s graduation date as we will be archiving all files in preparation for the following year.

How much is this going to cost?

Actually, only as much as you’d like for it to. We pride ourselves in providing packages and al a carte options to satisfy every budget. Our average purchase is just over $450. However, we have many families who consistently place orders both larger and smaller.

Do you offer graduation announcements or invitations?

Yes! And, they are absolutely beautiful. We have a large number of designs so we’re sure to find a layout you’ll love. The text can be completely customized and many of the designs are laid out to feature lots of your Senior portraits. Our announcements come with fitted envelopes and are completely ready to mail.

Can I purchase the image files?

Yes! We get it, You want the photos on your computer and mobile device. No problem! A direct download link of all the image files including our final edits is available for sale and even included in several of our packages. We also offer individual files for purchase as well. Our image files’s include any retouching we did as part of your entire order and single image files always come retouched. ANY image file you purchase from us comes with a FULL copyright release. This allows you the legal ability to print as many copies as you’d like from any of our portraits.

How long does the whole process take?

We typically deliver your proof book within 2-3 weeks of your session. And, you can set up a personal ordering appointment in our studio. Or, place an order using our online proofing system. This way, you have plenty of time for you and any other family members to look through our proofs and packages. Depending on the products you choose, it will take 3-4 weeks for your order to be fulfilled. We can usually get things out faster though so please let us know of any special time circumstances and we will do our best to help.

Do you offer retouching? What does it cost?

Yes! We offer retouching free of charge on every order placed with us. It is common for a studio to charge extra for retouching of any kind to be applied. We like simplifying our bringing by including this as a featured freebie for our clients. There are only a few rare cases where the retouching being requested is so extensive that it may be necessary for us to charge a small fee, such as removing braces.

Will your retouching make me look fake?

No! We take great pride in our retouching. Our retouchers have made it their goal to retouch images in a way that it appears we’ve just caught our senior on their very best day! We can always apply more retouching upon request if you would prefer. Our standard retouching covers blemish removal, softening of lines under eyes, subtle removal of obvious stray hairs, teeth and eye whitening, subtle eye color enhancements and skin smoothing.

What is your address?

Vernon Photography, Inc
7600 Bryan Dairy Rd Suite E
Largo, FL 33777

Here’s a link to our studio in Google Maps

What are your hours?

We’re typically available at our office Monday-Friday from 9:00am to 5:00pm.

Our portrait studio sometimes carries separate hours throughout the year by appointment.

What is your phone number?

You can reach us at (727)329-8962

Can I order School portraits online?

Of course! Portraits are typically available for purchase online. We have several online ordering systems depending on the type of photos you’d like to order though. So, please head on over to our online ordering page to make sure you get to the right place. 

What is the difference between prepay & online ordering?

Prepay is typically an online order that is placed prior to or sometimes a couple of business days after picture day. It’s an online and paperless version of placing your order with an envelope and as such, doesn’t display a preview of the photo. 

Online ordering typically becomes available 3-4 weeks after picture day and allows you to see the photo before purchasing. It does typically cost more as the order will be individually printed and shipped directly to your home. 

Both methods of ordering are covered by a 100% satisfaction guarantee. 

What is my school’s prepay code?

You can get your school’s online prepay code a couple of ways. It is typically printed on the envelope that is sent home with your child prior to picture day. It is also typically communicated by the school via email a couple of days prior to picture day.

If you don’t have access to that information, feel free to send us an email and we’d be happy to get the code to you!

What is my student’s online password?

You can get your student’s online password a couple of ways. It is typically printed on the package or information that is sent home with your child after picture day. If you placed an order, it will be printed on the information included with your order. If you didn’t place an order, you will receive an informational page with instructions on how to place an order online along with what your student’s password is. 

If you didn’t receive or don’t have access to that information, please contact the front office at your school and they will happily provide that information.

Unfortunately, we are unable to give out student passwords over the phone or via email due to security concerns. 

I’m having trouble downloading my image file…

Sorry for the trouble you are experiencing with our download system!

Make sure you are entering the last name and password exactly as they are printed on the information that was sent home with your student! For security reasons, our system is very strict to make sure there is an exact match before delivering any image files. 

If you are sure your student’s last name & password have been entered correctly, we are happy to help locate your image file and will typically send a direct download link to deliver your file quickly and easily. To let us know you need some help, please contact us and make sure to fill out all the requested information!

I haven’t received my order

Sorry your order hasn’t made it to you yet! While we do everything we can to make sure all orders make it to the school organized and undamaged, things can go wrong!

We recommend first reaching out to your school or sports league to check if they have your order. Sometimes it gets separated from the rest of orders but is present and just waiting to be delivered to you.

If you know your school or sports league doesn’t have it, please contact us and make sure to fill out all the requested information so we can track down what went wrong as quickly as possible. 

Still need help? 

 Feel free to get in touch

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