Need some help?

We’re always happy to help any way that we can! Most of the time, the following FAQ’s are able to answer the majority of the customer support requests that we receive. Please take a look and see if we’ve answered your question!

If you need still need help or don’t see your question listed, please feel free to get in touch

  • All
  • General
  • School Portraits
  • Order Issues
  • What is your address?

    Vernon Photography, Inc
    7600 Bryan Dairy Rd Suite E
    Largo, FL 33777

    Here’s a link to our studio in Google Maps

  • What are your hours?

    We’re typically available at our office Monday-Friday from 9:00am to 5:00pm.

    Our portrait studio sometimes carries separate hours throughout the year by appointment.

  • What is your phone number?

    You can reach us at (727)329-8962

  • Can I order School Portraits online?

    Of course! Portraits are typically available for purchase online. We have several online ordering systems depending on the type of photos you’d like to order though. So, please head on over to our online ordering page to make sure you get to the right place. 

  • What is the difference between prepay & online ordering?

    Prepay is typically an online order that is placed prior to or sometimes a couple of business days after picture day. It’s an online and paperless version of placing your order with an envelope and as such, doesn’t display a preview of the photo. 

    Online ordering typically becomes available 3-4 weeks after picture day and allows you to see the photo before purchasing. It does typically cost more as the order will be individually printed and shipped directly to your home. 

    Both methods of ordering are covered by a 100% satisfaction guarantee. 

  • I need my school's prepay code

    You can get your school’s online prepay code a couple of ways. It is typically printed on the envelope that is sent home with your child prior to picture day. It is also typically communicated by the school via email a couple of days prior to picture day.

    If you don’t have access to that information, feel free to send us an email and we’d be happy to get the code to you!

  • I need my student's online password

    You can get your student’s online password a couple of ways. It is typically printed on the package or information that is sent home with your child after picture day. If you placed an order, it will be printed on the information included with your order. If you didn’t place an order, you will receive an informational page with instructions on how to place an order online along with what your student’s password is. 

    If you didn’t receive or don’t have access to that information, please contact the front office at your school and they will happily provide that information.

    Unfortunately, we are unable to give out student passwords over the phone or via email due to security concerns. 

  • I'm having trouble downloading my image file!

    Sorry for the trouble you are experiencing with our download system!

    Make sure you are entering the last name and password exactly as they are printed on the information that was sent home with your student! For security reasons, our system is very strict to make sure there is an exact match before delivering any image files. 

    If you are sure your student’s last name & password have been entered correctly, we are happy to help locate your image file and will typically send a direct download link to deliver your file quickly and easily. To let us know you need some help, please contact us and make sure to fill out all the requested information!

  • I haven't received my order

    Sorry your order hasn’t made it to you yet! While we do everything we can to make sure all orders make it to the school organized and undamaged, things can go wrong!

    We recommend first reaching out to your school or sports league to check if they have your order. Sometimes it gets separated from the rest of orders but is present and just waiting to be delivered to you.

    If you know your school or sports league doesn’t have it, please contact us and make sure to fill out all the requested information so we can track down what went wrong as quickly as possible. 

Still need help?